Senior Consultant — Pega COE

Ravi Teja Busa

Pega Platform Specialist • Agentic AI & Workflow Automation Integrator

Over 8 years of experience in enterprise software development with deep specialization in the Pega platform. Proven track record of architecture governance, cloud migrations, and deploying modern AI & workflow automation tools into enterprise systems.

Professional Experience

Senior Consultant (Member of Pega COE Team)
Aug 2022 – Present
Central Provident Fund Board (CPF) • Singapore
  • Managed Pega platform hosting 35 applications, supporting 40 Subject Matter Experts (SMEs).
  • Researched and introduced cutting-edge AI solutions including Pega Gen AI and Agentic AI. First in Singapore to deploy Pega AI features to Production.
  • Drove citizen developer initiatives in Constellation, promoting low-code application development to accelerate project delivery.
  • Led successful migration of on-premise Pega platform to Pega Cloud, enhancing system scalability and reliability.
  • Ensured strict governance of common components, performed Architecture Reviews, Pega upgrades, and security hotfixes.
Senior Developer
Jun 2021 – Jul 2022
Cognizant Technology Solutions India Pvt. Ltd.
  • Governed payment dispute and exception processes across all channels using Smart Dispute for Issuers.
  • Worked majorly on Digital Library REST APIs and custom Pega FW process flows.
  • Maintained high stability of the production environment while prioritizing and distributing tasks among team members.
Pega Developer / Software Engineer
Aug 2018 – Jun 2021
Standard Chartered Bank • Chennai, India
  • Developed core applications including AskCompliance, Framework to Enable Data Extraction, and Obligations Workflow Lifecycle for global banking operations.
  • Gathered requirements directly with clients, executed unit test cases, and deployed applications.

Interactive Showcase & Lab

Pega GenAI & Agentic AI Deployment

Architecture overview and best practices for integrating Agentic AI workflows into mission-critical government systems.

Pega GenAI

n8n Workflow Automation Hub

Automated internal operations and API integrations using custom n8n webhooks and LLM node pipelines.

n8n

Compound Wealth Calculator

Estimated Future Value

$104,830

Migrating 35 Enterprise Apps to Pega Cloud

Key lessons learned, performance benchmarks, and governance rules during complex enterprise migrations.

Low-Code Governance with Constellation

How to empower Citizen Developers while maintaining strict enterprise architecture guardrails.

Technical Expertise & Certifications

Pega PRPC (v25 to v7) Pega Gen AI & Agentic AI Constellation Architecture n8n Workflow Automation Pega Cloud Migration Smart Dispute for Issuers REST APIs MS SQL Python Basics Jira Agile / Scrum

Certifications

• Pega Lead System Architect Exam (Part 1)
• Pega Certified Senior System Architect v7.2
• Certified Scrum Master (CSM)

Education

B.Tech in Electronics & Communication
Koneru Lakshmaiah Educational Foundation (2014–2018)
STAR of Project & Employee of Month Recipient